Frequently Asked Questions (FAQ)

1. How long does shipping take?

We process orders within 1–3 business days.
Delivery typically takes 5–10 business days within the USA.

2. Do you offer free shipping?

Yes! We offer Free Shipping on all orders within the United States.

3. Where do you ship from?

We work with trusted suppliers and warehouses to fulfill your orders efficiently.
Many of our products are shipped from USA-based warehouses for faster delivery.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
You can use it to track your order anytime.

5. What if my order is delayed?

Delays can happen due to high demand, weather, or courier issues.
If your order is taking longer than expected, please contact us — we’ll help you.

6. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it.
After that, your order may already be processed and cannot be canceled.

7. What is your return policy?

We offer a 30-day return policy.
Items must be unused and in original condition.

8. What if I receive a damaged or wrong item?

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Share photo/video proof

We will provide a free replacement or full refund.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless:

• The item is damaged

• The wrong product was delivered

10. What payment methods do you accept?

We accept secure payments through:

• Credit/Debit Cards

• Apple Pay

• Google Pay

11. Is my payment secure?

Yes, all transactions are processed through secure and encrypted payment gateways.

12. How can I contact you?

You can reach us anytime at:

📧 care@cartvers.com

We usually respond within 24 hours.

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We’re here to make your shopping experience smooth and hassle-free.

Thank you for choosing Cartvers!